IT Help Desk Professional

Introduction: 

An IT help desk is a software platform that helps users solve their problems through single (or multiple) points of contact.IT help desks allow employees and IT team members to:Troubleshoot problems,Track their issues,Get assistance with help desk services, products, or processes.When a technical issue flares up with a device or piece of software, it’s the IT help desk that everyone runs to. But you’ll find much more than technical experts walking you through the process of fixing your IT problems.

Objectives: 

Identify skills and competencies necessary for an entry-level employee in the position of computer support technician.

Identify communication strategies for good customer service.

Develop a troubleshooting script and technical support documentation.

Course Outlines:

introduction

IT help desk best practices to consider implementing for your organization

Installing windows 10

Booting from Windows 10 Installation Media

Mastering networks

Common protocols

Printers

Active directory

How Active Directory aids IT

USEFUL TOOLS TO EASE YOUR LIFE

Hardware

THE CENTRAL PROCESSING UNIT ( C P U)

Motherboard

Who should attend?

Fresh graduates in IT colleges who want to start their IT career.

All IT people who wants to get into the help desk world.

Help desk technicians who want to expand their knowledge.

Learning Outcomes:

Identify skills and competencies necessary for an entry-level employee in the position of computer support technician.

Identify communication strategies for good customer service.

Develop a troubleshooting script and technical support documentation.