ISO 17024(Awareness)

ISO 17024 is a standard for certifying bodies that certify individuals. The standard provides a framework for the development and maintenance of a certification program for individuals.

Introduction to ISO 17024: Overview of the standard, its purpose and scope, and how it is used.

1.    Certification program management: Requirements for the management of the certification program, including the roles and responsibilities of the certification body, the development of policies and procedures, and the maintenance of records.

2.    Certification process: Requirements for the certification process, including the application and assessment process, the development of examination questions, and the conduct of examinations.

3.    Certification decision: Requirements for making certification decisions, including the use of objective criteria, the appeal process, and the handling of complaints and appeals.

4.    Certification maintenance: Requirements for maintaining certification, including the requirement for continuing professional development and the recertification process.

5.    Assessment of knowledge and skills: Techniques for assessing the knowledge and skills of individuals, including the use of multiple-choice questions, practical tests, and oral examinations.

6.    Exam development: Techniques for developing fair and valid examination questions, including the use of item analysis, pilot testing, and statistical analysis.

7.    Candidates' rights and responsibilities: Information on the rights and responsibilities of candidates, including the right to appeal, the confidentiality of examination results, and the responsibility to comply with the certification body's policies and procedures.

8.    Compliance with the standard: Auditing and monitoring processes for ensuring compliance with the standard, including the use of external audits and self-assessments.

9.    Ethics and integrity: Importance of ethics and integrity in the certification process, including the requirements for handling conflicts of interest and maintaining confidentiality.

10.Recognition of certification: Recognition of certification by other certification bodies, accreditation bodies, and other organizations.

11.Developing and implementing policies and procedures: Techniques for developing and implementing effective policies and procedures, including the use of flowcharts, procedures manuals, and other documentation.

12.Customer service and communication: Techniques for providing effective customer service and communication, including the use of customer feedback, complaint and appeals procedures, and communication plans.

13.Risk management: Techniques for identifying, assessing and managing risks associated with the certification program.

14.Continuous improvement: Techniques for continuous improvement of the certification program, including the use of performance metrics, process improvement tools, and training and development.