About this course
Introduction:
An IT help desk is a software platform that helps users solve their problems through single (or multiple) points of contact.IT help desks allow employees and IT team members to:Troubleshoot problems,Track their issues,Get assistance with help desk services, products, or processes.When a technical issue flares up with a device or piece of software, it’s the IT help desk that everyone runs to. But you’ll find much more than technical experts walking you through the process of fixing your IT problems.
Objectives:
§ Identify skills and competencies necessary for an entry-level employee in the position of computer support technician.
§ Identify communication strategies for good customer service.
§ Develop a troubleshooting script and technical support documentation.
Course Outlines:
§ introduction
§ IT help desk best practices to consider implementing for your organization
§ Installing windows 10
§ Booting from Windows 10 Installation Media
§ Mastering networks
§ Common protocols
§ Printers
§ Active directory
§ How Active Directory aids IT
§ USEFUL TOOLS TO EASE YOUR LIFE
§ Hardware
§ THE CENTRAL PROCESSING UNIT ( C P U)
§ Motherboard
Who should attend?
§ Fresh graduates in IT colleges who want to start their IT career.
§ All IT people who wants to get into the help desk world.
§ Help desk technicians who want to expand their knowledge.
Learning Outcomes:
§ Identify skills and competencies necessary for an entry-level employee in the position of computer support technician.
§ Identify communication strategies for good customer service.
§ Develop a troubleshooting script and technical support documentation.
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