Negotiation

Course Overview

Negotiation skills are inherent qualities that help two or more parties agree to a common logical solution. In the workplace, you may have to display your negotiating skills in various situations such as:

§  Negotiating a salary hike with the HR manager after promotion

§  Negotiating a project deadline with your team lead or manager

§  Negotiating few days off for a family holiday with your manager

§  Negotiating contract terms with a potential customer

Lack of negotiation skills affects the business bottom line and could ruin customer relationship. Negotiation skills are soft skills and essential to become a negotiator and resolve workplace conflicts.

However, this skill set depends on the work environment, the parties involved and outcome desired. Often, when one party is ready for reaching a compromise, the other party may be resistant. This makes negotiation difficult and you are likely to encounter such situations in the workplace. That is why you need to master your negotiation skills.

Who should take the Course?

This course is designed for any individual responsible for quality or technical support activities relating to Quality, testing, sampling or calibration activities within their organization. This could include:

§  Quality Analyst and Quality Control Engineer

§  Laboratory Quality and Technical Managers

§  Laboratory Technicians and Supervisors

§  Those responsible for procurement of testing and calibration services.

You must have three years of on-the- job experience in one or more of the areas of the Certified Quality Engineer Body of Knowledge. Engineers, quality control personnel, inspectors, testing personnel, or those interested in the quality engineering profession.

Covered Key topics?

§  The Art of Effective Negotiation

§  Negotiation Style

§  Character as the Basis of Negotiation Style

§  Developing the Business Opportunity

§  Deal Team Concept

§  Due Diligence

§  Negotiation is a coveted leadership skill which helps businesses reach their business objective. Here are a few reasons negotiation skills are essential in the workplace:

§  Builds a relationship: Despite the difference in opinion, negotiation skills help strike a solution and focus more on creating goodwill and value. This builds a long-term relationship.

§  Delivers excellent solutions: Good negotiation skills ensure that solutions to the conflicts are not short-term. It focuses on creating long-lasting solutions because both parties make a concession only when the solution is satisfactory.

§  Avoids future conflicts: As both parties agree to a common solution, the chances of future conflicts reduce to a great extent.

§  Create an environment of business success: Good negotiation skills ensure the accomplishment of business goals, which creates an environment of business success. This also increases the chances of future business transaction.

§  Makes your organization better at identifying process issues that waste time and money.

§  Use the time and money saved to further develop the capabilities of your organization.

§  Use these improved organizational capabilities to drive the bottom line (earnings).

§  Invest these cost and time savings to provide improved products and services.

§  See the improvements increase customer satisfaction, which drives the top line (revenue).

§  Increase market share—more for you, less for your competitors

• Becoming a CQE provides you with an internationally recognized credential, and validates your expertise and knowledge. CQEs earn an average of almost $10,000 more than those who are not certified. *

Meet the trainers

All trainers are dedicated professionals with years of practical experience in their specialist areas.  Many SKEMEDIA trainers have previously worked as Assessment Managers, giving delegates the benefit of their wealth of knowledge

Course Duration

• 5-6 days

Study Material

§  The Training is based on both theory and best practices used in AMS Audit

§  Lecture session illustrated with example based on case studies

§  Practical exercises as based on case study as includes role playing and discussion.

End of Course

After Completing the session and passing each session examination,the student can take final exam.Once Final exam is cleared,then it is considered as end of course.